Scaling Your Business Through Managing Relationships – Brian Kent

In my years as an accomplished business consultant, I have seen many small businesses start and fail. It is a sad occurrence to watch what some people spend years of their lives building then gradually crumble before their eyes. For others, they would have problems achieving the growth they want to see in their company. This is what we call stunted growth. Think of it like a tiny leak in a boat if you will. The leak is so tiny that you do not pay attention at first but suddenly you are in the middle of the river with a lot of water in your boat. You get alarmed and start to bail out water. If you are lucky, you could scoop water out faster than the leak lets in. If you notice the leak too late, you might sink with your boat, like many others have done over the years.


Sadly, most of these failures happen for the same reason – a disregard for the importance of relationship management. Someone once told me business is a game of relationships. It is about who you know, how you treat your clients, whose office you can walk into unchecked, how you relate with your employees, and how you manage all the relationships within and outside your company. People, in essence, are money.






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Starring: Brian Kent